General Responsibilities:
Greeting and directing customers
Provide accurate information (e.g. product features, pricing, special orders, etc...)
Answer customers’ questions about specific products/services
Ensure racks are fully stocked
Coordinate with the Sales team to provide excellent customer service (especially during peak times)
Engage in positive conversation with customers of all ages
Help educate customers on our products, including demonstrations when possible
Complete Customer Checkouts
Properly Representing the Legacy Toys Brand Experience
Inventory Management and Merchandising
Cleanliness on the sales floor and in the backroom
Make someone’s day a little brighter
YOU WILL BE HELD ACCOUNTABLE FOR THE FOLLOWING:
Appropriately representing the Legacy Toys brand in a positive way to everyone while working and away from work as well.
Engaging with all guests and finding opportunities to re-engage with them throughout their visit in an appropriate and entertaining way.
Assisting the Store Manager in organizing, planning and implementing strategy and policies
Coordinate daily customer service operations (e.g. sales processes, orders and payments)
Communicate customer and team concerns with the Store Manager
Adhering the Legacy Toys personal conduct policy
WHAT YOU BRING TO LEGACY TOYS:
Understanding the retail sales process
Familiarity with consumer behavior principles
Knowledge of inventory stocking procedures
Basic math skills
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
Flexibility to work various shifts
Completes task with enthusiasm, and positivity (both are contagious)
You love working with people and have a positive attitude.
Flexibility to support your team and internally motivated to develop yourself to achieve professional and organizational goals.
You possess the pace and sense of urgency, while working effectively and enthusiastically in a high volume, high paced environment.
Demonstrable, successful skills in customer service
Excellent communication skills
Regular weekend and evening availability
Excellent verbal communication, planning and prioritization skills