A Seasonal Gift Wrapper is responsible for making a positive customer experience for customers of all ages that walk into a Legacy Toys store. The experience should be fun and repeatable, a customer coming into Legacy Toys should be able to expect an experience that can be repeated over and over again ensuring stability in the customers visit. Customers expect to have a similar experience each time they come into one of our stores.
Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help to identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
You will ensure that customers leave our store satisfied..
General Responsibilities:
- Gift Wrapping for Customers
- Greeting and directing customers
- Provide accurate information (e.g. product features, pricing, special orders, etc...)
- Answer customers’ questions about specific products/services
- Inform customers about discounts, special offers and our rewards program
- Provide customer feedback to the Store Manager
- Engage in positive conversation with customers of all ages
- Make someone’s day a little brighter
Requirements:
- Proven experience as a Gift Wrapper
- Understanding the retail sales process
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts
- Completes task with enthusiasm, and positivity (both are contagious)